Here at Dogtra UK I provide the first 3 months of your Dogtra warranty. This is because realistically if there is anything going to go wrong with your collar it will happen more or less immediately.
I will either supply a new unit or send the collar back to Dogtra Europe on your behalf.
After the initial 3 month period you need to deal direct with Dogtra Europe in Paris. Don’t worry they speak perfect English, answer their emails promptly and have a fast turn around. The reason for this is that there are only two authorised Dogtra workshops in the world and they are in America and France. Do not just send the faulty part, send the transmitter and receivers. Leave out chargers and cables etc (unless the fault is with the unit not charging). Always send packages via a tracked and signed for means. An average collar unit sent to France should cost no more than £10.00 if packed well and on the essential parts are sent.
Dogtra UK will not be held responsible for the cost of private dog training lessons whilst warranty repair work is taking place.
In simple terms there is 1 year warranty on Anti Barking Collars and a 2 year warranty on Remote Training Collars, E Fence Systems and Remote Release Systems. This warranty DOES NOT include Batteries.